Terms of service

Terms of Service

Effective Date: 24-07-2026

Welcome to Fins N Paws. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Us

Fins N Paws is an online retail store offering pet supplies, pet accessories, and ornamental fish feeds to customers.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use the website only for lawful purposes.

3. Products and Pricing

  • We strive to ensure that product descriptions, images, pricing, and availability are accurate.

  • Product images are for illustration purposes only and actual products may vary slightly.

  • Prices are listed in Indian Rupees (INR) unless otherwise specified.

  • We reserve the right to modify prices, product information, or discontinue products at any time without prior notice.

4. Orders

  • All orders are subject to acceptance and availability.

  • After placing an order, you will receive an order confirmation. This does not guarantee acceptance of your order.

  • We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, stock unavailability, or any other legitimate reason.

  • If an order is cancelled after payment has been received, a full refund will be issued.

5. Payments

We accept payment through the payment methods displayed during checkout. Payments are processed securely through trusted third-party payment gateways. We do not store your complete payment card information.

6. Shipping

Orders are generally processed within 1–2 working days and delivered within 3–7 working days, subject to the customer's location and courier service availability. Delivery times are estimates and may vary due to circumstances beyond our control.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. By placing an order, you agree to the terms outlined in that policy.

8. User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You are responsible for all activities conducted through your account.

  • Notify us immediately if you suspect unauthorized access to your account.

9. Prohibited Activities

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt to gain unauthorized access to our systems.

  • Upload malicious software or harmful content.

  • Interfere with the website's operation or security.

  • Copy, reproduce, or misuse website content without written permission.

10. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, designs, and trademarks, is the property of Fins N Paws or its licensors and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

11. Limitation of Liability

To the maximum extent permitted by law, Fins N Paws shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the relevant order.

12. Product Disclaimer

Customers are responsible for ensuring that products purchased are suitable for their pets or aquatic animals. Product information is provided for general guidance only and should not replace professional veterinary or aquatic care advice.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, strikes, pandemics, government actions, transportation disruptions, or courier delays.

15. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on this page with the revised Effective Date. Continued use of the website after such changes constitutes your acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Ernakulam, Kerala.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Fins N Paws

Email: sujithsankaran@finsnpaws.net

Phone: 8139034665

Address: 237/B , Thoppil Road, Manakkapady, Karumallur, Ernakulam -683511