Refund policy

Return & Refund Policy

Effective Date: 24-07-2026

At Fins N Paws, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-day, no-questions-asked return policy to ensure a hassle-free shopping experience.

1. Return Eligibility

You may return most products within 7 days from the date of delivery.

To be eligible for a return, the product must:

  • Be in its original condition.

  • Be unused and undamaged.

  • Include all original packaging, accessories, manuals, labels, and any free gifts received with the order.

  • Be accompanied by proof of purchase or the order number.

2. Easy 7-Day Returns

If you wish to return a product for any reason within 7 days of delivery, simply contact our customer support team. We will guide you through the return process.

3. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned unless they are damaged, defective, or incorrectly delivered:

  • Opened or used pet food and ornamental fish feed.

  • Products that have been consumed, altered, or damaged after delivery.

  • Items marked as "Final Sale" or "Non-Returnable" on the product page.

  • Gift cards, if applicable.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by providing your order number and clear photographs of the product and packaging. We will arrange a replacement or refund after verification.

5. Refunds

Once your returned product is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

  • If Cash on Delivery (COD) was used, the refund will be processed via bank transfer, UPI, or another mutually agreed method.

6. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, Fins N Paws will bear the return shipping cost.

  • For returns requested for any other reason under our 7-day return policy, return shipping charges may apply unless otherwise stated on our website.

7. Exchanges

If you would like to exchange a product for another size, variant, or item (where applicable), please contact our customer support team within 7 days of receiving your order. Exchanges are subject to product availability.

8. Contact Us

For return requests or any questions regarding this policy, please contact us:

Fins N Paws

Email: sujithsankaran@finsnpaws.net

Phone: 8139034665

We are committed to making your shopping experience simple, reliable, and worry-free. Thank you for choosing Fins N Paws.