Shipping policy

Shipping Policy

Effective Date: 24-07-2026

Thank you for shopping with Fins N Paws. We are committed to delivering your orders safely and on time. Please read our shipping policy to understand how we process and ship your orders.

Order Processing

  • All orders are processed within 1–2 working days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak seasons, promotional events, or unforeseen circumstances, order processing may take slightly longer. We appreciate your patience.

Shipping & Delivery

  • Once your order has been processed and dispatched, the estimated delivery time is 3–7 working days, depending on your location.

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, remote delivery locations, or other circumstances beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

  • Any free shipping offers will be subject to the terms and conditions mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with tracking details (where available), allowing you to monitor your shipment's progress.

Delivery Address

Please ensure that your shipping address and contact details are accurate when placing your order. Fins N Paws is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Delayed or Lost Shipments

While we work with trusted courier partners to ensure timely delivery, delays may occasionally occur. If your order has not arrived within the expected delivery period, please contact our customer support team, and we will assist you in tracking and resolving the issue.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order. Kindly include your order number and clear photos of the product and packaging so we can investigate and arrange a suitable resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Fins N Paws

Email: sujithsankaran85@finsnpaws.net

Phone: 8139034665